Return & Refund Policy

A) Products not eligible for return or refund

• Products purchased during a fashion sale or promotional period (including those bought using any discount coupon code) are not eligible for return, exchange, or refund, unless they are found to be damaged or defective upon delivery.

B) Return Request Window

1. All return/replacement requests must be initiated within 24 hours (1 calendar days) from the date of parcel delivery.
2. Customer must notify SK Collection via WhatsApp (+91-9409559669) and Email (skcollection213@gmail.com) with:
• Order ID
• Reason for return
• Clear photographs and Open-Box video of the parcel and product.
3. Once the request is accepted by SK Collection staff, the customer must deliver the parcel to SK Collection Return Office within 10 running calendar days.

1. No excuse will be accepted for delays, including public holidays, personal reasons, or courier delays — the customer is responsible for selecting a reliable courier service to avoid late delivery and claim rejection.

1. The customer may use any courier service, but the parcel must arrive in its original condition and packaging.
• It is the customer’s responsibility to confirm delivery timelines with their courier and ensure timely arrival.
• Damages or delays caused by the chosen courier are the customer’s liability.
2. Failure to deliver within 10 calendar days automatically voids the request.

 

C) Official Channels Only

• Requests via WhatsApp and Email only.
• Social media comments, DMs, or any unofficial channels will not be accepted.

 

D) Required Information

• Order ID
• Full name and registered contact details
• Clear photographs of the product and packaging
• Open-box video of the parcel and product (see Point D below)

 

D) Open-Box Video Requirement – Detailed Instructions

1. Start recording before touching the parcel — it must be sealed and unopened.
2. Show parcel from all angles, including labels, shipping details, and seal.
3. Open carefully on camera; do not remove/discard tags, packaging, or protective material until fully shown.
4. Show product clearly from all sides; highlight any defects or issues.
5. Video must be continuous without cuts, edits, or fast-forwarding.
6. Videos starting after opening or showing repacked parcels are invalid.
7. This video is the primary proof — without it, all claims are automatically rejected.

 

E) Return Shipping Responsibility

• Customer pays all return shipping charges for non-defective products.
• SK Collection does not provide reverse pickup.
• Incorrect or unpaid shipping results in automatic claim rejection.

 

F) Quality Inspection & Rejection Conditions

• Products are rejected if:
• Used, worn, washed, altered/customized
• Stained, torn, unhygienic, sprayed with perfume/deodorant
• Damaged during use/trial/unboxing by the customer
• Rejected products are stored for 30 calendar days; if delivery charges are unpaid, SK Collection is not responsible for storage after that period.

 

G) 35% Deduction Rule

• For all non-defective returns (change of mind, wrong size ordered, minor variation).
• Covers:
• Shipping & payment gateway charges
• Re-stocking, handling, quality checks
• Ensures product is resale-ready.

 

H) Size/Fit Issues

• The customer must check the size chart before ordering.
• Exchange is possible only if:
• Customer pays both-way shipping
• Refund incurs 35% deduction + return shipping cost

 

I) Defective Product Verification

• Requires valid open-box video & photos.
• SK Collection QC team verifies before any refund.

 

J) Time Limit for Rejected Claims

• 30 days to pay re-delivery charges.
• Late payments void the claim.

 

K) Refund Timelines

• Processed within 5–10 business days after approval.
• Bank/gateway delays are outside SK Collection's control.

 

L) Transparency & Customer Relations

• Clear communication at every step.
• All rules apply equally to every customer.
• Misuse of consumer rights will be documented and defended legally if required.

 

M) Additional Protection Points

1. “Price Found Lower Elsewhere” – Prices vary with market demand; no refunds or adjustments for price differences after order placement.
2. “Late Delivery Refund Requests” – Delays caused by courier/logistics are not eligible unless beyond 30 days from the order date.
3. “Not as Expected/Changed Mind” – Not valid unless unused, in original packaging, within return window.
4. “Gift Purchase Not Liked” – Treated as a change of mind; follows the same non-defective return rules.
5. “Fabric/Material Not Liked” – Material details are provided in the description; personal preference is not a defect.
6. “Fake Review Claims” – All reviews are from genuine past customers; individual experiences may vary.
7. “Delivery Boy Behavior” – Not a valid reason for return unless delivery failed.